fq777's Privacy Policy

Introduction & Scope

fq777 ("we", "us", "platform") is committed to providing a safe and reliable online gaming experience for players in Bangladesh. This privacy policy describes what information we collect about you when you use fq777's website, mobile application, or other related services, how we use that information, and how we keep it secure.

This policy applies to all registered users, guest visitors, and anyone interested in using our services. Using our services means you agree to the terms of this privacy policy. If you disagree with any part of this policy, please refrain from using our services and contact us directly.

Our platform is operated for users aged 21 and above only. If we become aware that a minor is using our services, we will immediately close their account and delete all associated data.

What Information We Collect

We collect information in two main ways — what you provide directly, and what our systems collect automatically.

2.1 Information You Provide Directly

During registration and account management, we may collect the following information:

• Full name and date of birth (for age verification)
• Valid email address and mobile number
• Residential address in Bangladesh
• Document information required for identity verification (such as a national ID card)
• Financial transaction information — such as records of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer
• Messages and complaints submitted to customer support

2.2 Automatically Collected Information

When you visit our platform, the following technical information may be collected automatically:

• IP address and device type
• Browser version and operating system
• Date, time, and session duration of site access
• Pages visited, game play history, and navigation patterns
• Data collected through cookies and similar tracking technologies

2.3 Information from Third-Party Sources

We may sometimes receive information about you from payment processors or identity verification service providers — but only for the purpose of ensuring the security of your account and the accuracy of financial transactions.

How Collected Information Is Used

fq777 uses your personal information only for legitimate and necessary purposes. We never process your information unnecessarily or sell it to third parties.

3.1 Service Delivery & Operations

• Creating, verifying, and maintaining accounts
• Processing all financial transactions, including deposits and withdrawals
• Providing bonuses, rewards, and VIP benefits
• Tracking game history and balance

3.2 Security & Fraud Prevention

• Detecting and preventing unauthorized access to accounts
• Identifying money laundering and fraudulent activity
• Ensuring age verification (21+ rule)
• Cooperating with investigations when required

3.3 Customer Support & Communication

• Providing support via live chat and email (24/7)
• Sending important account-related notifications
• Sending information about relevant offers and updates (with your consent)

3.4 Platform Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Testing the effectiveness of new games and features

Information Sharing & Disclosure

We do not sell, rent, or transfer your personal information to third parties for commercial purposes. However, limited information may be shared in specific circumstances:

4.1 Service Partners

To operate our platform, we use certain trusted third-party services — such as payment processors (bKash, Nagad, Rocket, Upay, bank transfer), game software providers, and technical infrastructure services. Only the minimum information necessary for those partners to carry out their designated tasks is shared with them. They are required to follow our guidelines and privacy standards.

4.2 Legal Obligations

We may be required to disclose your information in response to applicable laws in Bangladesh, court orders, or legitimate requests from regulatory authorities. In such cases, we will make every legally possible effort to protect your privacy and will notify you in advance where possible.

4.3 Business Changes

In the event of a merger, acquisition, or change of business ownership, your information may be transferred to the new party. However, the same standards of this policy will apply to the new party as well, and you will be notified in advance.

Cookies & Tracking Technology

fq777 uses cookies to improve your browsing experience and to operate our services effectively. Cookies are small data files stored in your browser or on your device.

5.1 Essential Cookies

These cookies are essential for the basic functioning of our website — such as maintaining login sessions, security verification, and tracking shopping cart or game balance. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies remember your preferences — such as language settings and page layout preferences — so you do not have to re-enter the same information on your next visit.

5.3 Analytics Cookies

These cookies tell us how users are using our site — which pages are visited most, where issues arise, and so on. This information is collected entirely in aggregate form and there is no way to identify you personally.

You can control or disable cookies from your browser settings. However, please note that disabling certain cookies may cause some parts of our service to not work properly.

Data Security Measures

fq777 has implemented industry-standard technical and organizational measures to protect your personal information.

6.1 Encryption & Technical Protection

• All data transfers between you and our servers are secured through SSL/TLS encryption
• Sensitive information stored in databases is kept in an encrypted state
• Secure payment gateways are used for processing payment information
• Regular security audits and vulnerability assessments are conducted

6.2 Access Controls

• Only authorized personnel can access your information
• All staff are bound by confidentiality agreements and receive regular training
• Data access is logged and reviewed periodically

6.3 Data Breach Response

If a data security incident occurs, we follow a process to quickly identify it and take the necessary steps. If your information is affected, we will notify you as quickly as possible and provide assistance in resolving the issue. Please contact us directly to report any suspicious activity.

Data Retention Period

We retain your information only for as long as necessary or legally required.

• Active account information: maintained for as long as the account remains open
• Transaction records: retained for the period specified under financial regulatory requirements
• Customer support communications: retained for a set period based on relevance
• After account closure: the minimum information required to meet legal obligations is kept for a specified period, then permanently deleted

Contact us to learn more about the retention period for specific types of information.

Your Rights & Controls

fq777 believes you should have full control over your own information. Your main rights are listed below:

8.1 Right to Access

You can request at any time to know what information we hold about you. We will provide that information within a reasonable timeframe.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you can request that it be corrected. This change can be made through account settings or via customer support.

8.3 Right to Deletion

In certain circumstances, you can request that your personal information be deleted. However, financial transaction records or information subject to legal obligations may fall outside this provision.

8.4 Right to Opt Out of Marketing Communications

You can stop receiving promotional emails or messages at any time — by changing your account settings or by contacting us directly. However, important account-related notifications will always be sent.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our customer support team via live chat or email. We will fulfill your request as quickly as possible after verifying your identity.

Third-Party Services & Links

Our platform includes games from third-party software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft). These providers have their own privacy policies, and their policies will apply when you use their services.

fq777 is not responsible for the data practices of these third parties. However, we only work with partners who follow industry security and privacy standards.

Protection of Minors

fq777 is operated for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21 or allow them to use our services.

We follow an age verification process at the time of registration. If we believe a person is a minor, we reserve the right to temporarily or permanently close their account and will delete the associated information.

If you are aware that a minor is using our platform, please notify our customer support immediately.

Policy Changes & Updates

We may update this privacy policy from time to time — due to technical changes, the launch of new services, or legal requirements. If there are significant changes to the policy, we will notify you via your registered email or through a notification on the platform.

The "Last Updated" date at the top of the page will be changed after each update. Continued use of our services after an update will be considered as your agreement to the new policy. Therefore, it is recommended that you review this page regularly.

Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, our customer service team is always ready to assist you.

• Live Chat: Available 24/7 — Service in Bengali and English
• Email: [email protected]

We will try to review and respond to your request as quickly as possible. For complex privacy-related requests, we will complete the process after verifying your identity.

This policy reflects fq777's commitment to fair play and SSL encryption. We believe that transparency and respecting your trust are the foundation of a long-term relationship.